Jackbit Privacy Policy

What Personal Data We Collect

When you register or use Jackbit, we may collect the following types of personal information:

• Identity data — full name, date of birth, gender
• Contact data — email address, phone number, postal address
• Financial data — payment method details, transaction history
• Technical data — IP address, browser type, device identifiers
• Usage data — pages visited, games played, session durations
• Verification data — copies of ID documents submitted for KYC purposes
• Communications data — records of support interactions

We collect only what is necessary for the purposes described in this policy.

How We Use Your Data

Jackbit uses your personal data for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and transactions
• To verify your identity and comply with anti-money laundering obligations
• To detect and prevent fraud, cheating, and other prohibited activity
• To provide customer support
• To send service-related communications (e.g. transaction confirmations)
• To comply with legal and regulatory obligations imposed by the UK Gambling Commission
• To send marketing communications, where you have given explicit consent

Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

Cookies & Tracking Technologies

Jackbit uses cookies and similar technologies to enhance your experience and analyse site performance. Types of cookies we use include:

• Essential cookies — required for the site to function correctly
• Analytical cookies — help us understand how users interact with the site
• Preference cookies — remember your settings and language preferences
• Marketing cookies — used to deliver relevant promotions, subject to your consent

You can manage your cookie preferences at any time via our Cookie Settings panel or through your browser settings. Disabling certain cookies may affect site functionality.

Data Sharing & Third Parties

Jackbit does not sell your personal data. We share data only where necessary with:

• Payment processors — to facilitate deposits and withdrawals
• Identity verification providers — to complete KYC checks
• Regulatory bodies — including the UK Gambling Commission, when legally required
• IT and hosting partners — who support our platform infrastructure
• Analytics providers — to improve site performance under strict data agreements

All third-party partners are required to handle your data securely and in accordance with UK GDPR.

Data Retention

We retain your personal data for as long as your account is active and for a minimum of five years after account closure, in line with UK anti-money laundering regulations. Verification documents may be held for longer if required by law. Once the retention period expires, data is securely deleted or anonymised.

Your Data Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate data
• Right to erasure — request deletion of your data where legally permissible
• Right to restriction — limit how we process your data in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests
• Right to withdraw consent — at any time, where consent is the legal basis

To exercise any of these rights, contact us via the details below.

Data Security

Jackbit implements industry-standard security measures to protect your personal data, including SSL encryption, firewalls, and secure access controls. Access to personal data is restricted to authorised personnel only. We conduct regular security reviews and respond promptly to any suspected data breaches in line with our obligations under UK GDPR, including notifying the Information Commissioner's Office (ICO) where required.

Contact & Complaints

For any privacy-related enquiries or to exercise your data rights, please contact our Data Protection team via the support form available at jackbit-casino.co.uk. If you are unsatisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.